All purchases come with a 1 Year Warranty unless otherwise stated. The warranty period on all items commences from the original date of purchase. If a warranty claim is made and a replacement item supplied, the warranty period will continue on from the original purchase date. All claims for warranty must be made within the relevant warranty period. Buyer must return the product to Cool Car Air Conditioning for analysing before a warranty claim can be accepted. The buyer is responsible for all return shipping costs. If the item is found to be faulty due to a manufacturing defect Cool Car Air Conditioning will supply a new replacement item at no cost to the buyer. If the item is proven not faulty due to a manufacturing defect then in that circumstance, the buyer is to pay the return shipping costs of returning the item back to them.
Items returned to us for a warranty claim must be accompanied by a copy of the original receipt as proof of purchase. We also require full contact details and a written description detailing the reason of return. Any failure to do so will result in non-processed claim until the stated information has been received. In the case of an A/C compressor, the warranty will be void if correct installation procedures have not followed. Please refer to our Compressor Installation Procedure Page. Any decals, security codes or factory markings must not be removed or defaced. ( This will void any warranty )
Warranted items are strictly exchange only, In limited cases we may opt to repair the item. In no circumstance shall Cool Car Air Conditioning be responsible for any associated costs. Our warranty covers the cost of the part only without exception. All items that are returned for warranty purposes will be assessed by either our supplier(s) directly, or by our licensed technician depending on our supplier(s) terms. If authorised, a replacement unit will be shipped directly to you. If in the case of a compressor is to be assessed in house, then any claim will be passed at the discretion of Cool Car Air Conditioning. By purchasing through us you agree to these terms.
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